Environmental Policy Statement

In Royalty Hotels & Suites we recognize the impact of our business on the environment and we are committed to ensure the environmental sustainability. We comply with all the applicable environmental regulations and use environmentally-friendly business practices. We are committed to:

operate in compliance with all relevant environmental legislation

improve continually the environmental Performance by striving to measure our environmental impacts and by setting goals to reduce these impacts

increase the awareness level of environmental issues to all the interested parties (customers, staff, suppliers, local community etc.)

perform frequent Environmental measurements (noise, energy and water consumption) and undertake regular environmental audits

conduct trainings to all of our staff regarding our Environmental Program and empower them to contribute and participate

develop innovative solutions concerning the energy resources by reducing emissions and taking climate protection actions, use local, natural, raw materials & recycled products

support National and International environmental organizations (NGOs - Non-Governmental Organizations

incorporate environmental considerations in new building and renovation plans

The Managing Director is committed to provide all the necessary means for the proper operation and the constant improving of the Environmental Program. The Environmental Manager is responsible to ensure the implementation of environmental initiatives, for the proper function of the Environmental Program and for the communication of the policy to all staff and customers. The hotel staff is responsible to promote, support and implement the Environmental Program through their daily work.

Corporate and Social Responsibility Policy

At Royalty Hotels & Suites we recognize Corporate Social Responsibility (CSR) and its important importance to the industry and to consumers.

Politics sets our social priorities and principles.

We are committed to complying with all relevant national CSR legislation, implementing it in accordance with Ethical Business Conduct to ensure:

  • Transparency of our business policies and practices, fair treatment of all employees and customers.
  • High standards of health and safety in the working environment.
  • Ethical business practices in all our activities.

At Royalty Hotels & Suites we support and respect the protection of internationally declared human rights.

  • We support and respect the protection of internationally declared human rights.
  • We promote and protect human rights, including the protection of minorities and vulnerable groups, and in particular the rights of children, by continuously training our staff and providing information to our customers.
  • We reject, eliminate and condemn all forms of exploitation of people, especially of a sexual nature and especially when it concerns minors.

Also, employees have the right to join a trade union, if they wish, and to meet during working hours to discuss issues that concern them, without the presence of management. In addition, they have the right to form a union and elect a representative, who will represent them in negotiations and promote their interests, in accordance with the provisions of labor law.

We are committed to providing equal opportunities to all employees and job seekers. No applicant shall receive less favorable treatment because of sex, age, marital status, sexual orientation, race, color, religion or belief, nationality or national origin. No discrimination against employees and job applicants with special needs, such as disability or part-time or fixed-term status, unless this can be justified. We are also committed to being a responsible member of our community, helping to enhance and/or preserve the local heritage and way of life. Finally we recognize the impact on the Local Society, so we effectively support the needs of the local community and Respect local culture, traditions and intellectual property rights.

Purchase policy

At Royalty Hotels & Suites we recognize that purchasing decisions can have significant implications for Social Responsibility. Environmental, social and ethical factors are taken into account when making a purchase decision. Both aspects of Life Cycle Analysis are considered when purchasing a product. From the origin of materials (Resource Management) to the end of their life cycle (Waste Management).

Before proceeding with any purchase, we consider the following parameters:

  • Whether a purchase is necessary: ​​Each purchase must cover a real need of the hotel.

Packaging Details: Buy products in bulk and packaging that is reusable and returnable.

  • What products are they made from: Priority is given to recyclable and returnable products as well as those made from recycled materials.
  • Under what conditions they have been manufactured.
  • How to dispose of them: Those with the least harmful effects on the environment and human health are preferred.
  • How far they have traveled: transporting products is always taken into account, (air pollution and fuel consumption). Priority is given to products from local markets as long as they meet the requirements and basic needs of the company.
  • We do not buy any species, or items made from them, that are currently on the IUCN (International Union for Conservation of Nature) Red List of Threatened Species.

The Environmental specifications are determined by the Environmental Manager in collaboration with the Purchasing Department.

Quality Policy

In Royalty Hotel Athens we consider that Service quality as a given ability to satisfy its client's expectations to the highest standard. Quality management system has internal and external benefits. We are committed to:

  • satisfy the current legal and other requirements
  • deliver quality services that meet or exceed our customer's expectations.
  • train our employees by providing them regularly instructions regarding the sense of quality, hygiene and food safety
  • embed social responsibility and company ethics policies in our business practices
  • identify and understand our customer's expectations, measure customer perceptions, and implement improvements to increase customer satisfaction. The effectiveness of our services and guest satisfaction is monitored through our own guest questionnaires, through our operator's feedback and management/staff meetings and reviews
  • improve operational performance along the value chain from suppliers to customers
  • continually improve our services in order to attain the maximum quality level required by our guests.

All employees have been made aware of our operational objectives, targets and practicing standards. The General Manager is responsible for the hotel Quality System. His main responsibilities include: Setting measurable goals and achieving the required results, focusing on the client needs and expectations, providing the necessary resources and monitoring the effectiveness of the services through guest questionnaires, operator's feedback and management/staff meetings and reviews.

Health and Safety Policy

Our chain is committed to ensure the Health and Safety of all persons in the workplace including employees and visitors. We take all reasonable and practical measures to improve work safety conditions and strive to uphold core values of safety, knowledge, integrity and leadership in order to achieve its goal with zero accidents.

We are committed to:

comply with all Health and Safety legislation, acts, regulations, codes of practice and other guidance

promote and develop measures to improve Health and Safety at workplace

ensure all managers remain responsible and accountable for the health, safety and welfare of their employees

provide all the required resources (funds, trainings, personal protective equipment, clothing, etc.)

provide appropriate Health and Safety Training to all relevant personnel

establish clear targets and objectives to improve health and safety

maintain a positive safety culture through encouraging active participation, consultation and cooperation of all employees and visitors

actively respond to and investigate all incidents, and ensure that injured employees will return to the appropriate workplace at the earliest possible opportunity through equitable claims management and rehabilitation practices

Employees must comply with all the legislative requirements and follow the working instructions and safety Regulations including the use of any necessary personal protective equipment/clothing.

We implement and maintain Health and Safety Regulations, policies and procedures. These are monitored regularly to ensure their integrity and effectiveness and to facilitate continuous improvement.

Royalty Suites Psyrri Children Rights Policy

At Royalty Suites Psyrri, we are aware and responsible for actively safeguarding children from any form of abuse which may include neglect, physical, sexual or emotional abuse, hunger, mistreatment or exploitation in any form. We support and respect the protection of human rights within the company's sphere of influence including standing against human trafficking and the exploitation of children. We publish our Children Rights Policy and provide training on human rights, including the protection of children, for all our hotels' staff. Royalty Hotel Athens is committed to

  • Respect and promote children's rights and take necessary measures to protect children against all types of exploitation.
  • Adopt preventative measures to stop the preparation or circulation of tourist programs which promote or encourage sexual contact with minors.
  • Establish a company ethical policy against the commercial sexual exploitation of minors.
  • Report all suspicious circumstances involving children to the local police and child protection agency
  • We provide our staff with training on child protection. All the employees of Royalty Hotel Athens are trained to deal with such matters and always consider our actions very seriously in order to ensure that the child's best interest is upheld.
  • be actively involved in activities to raise public awareness and awareness about the prevention of violence against children. Provide information to customers through informative material and our website.
  • Report annually on the implementation of these points.

Persons who insist on incompatibility despite the warning made by the hotel management and who insist on disturbance are removed from the hotel according to the seriousness of the situation with the approval of the General Manager or notified to the judicial institutions.

If you wish to report any incidents please contact National SOS Hotline "1056"

All employees must adopt this policy and promise to give the necessary determination and support for its implementation.

Biodiversity policy

The priority of Royalty Hotel Athens is the protection of biodiversity, the reduction of the impact of pollution on public health and ecosystems, the rational management of natural resources, taking into account the predictions for the effects of global climate change and the adoption of a new development model.

Environmental policy areas include:

- the protection of the natural environment

- waste management and recycling

- protection of the water environment and rational management of water resources

- protection against air pollution

- protection against the adverse effects of noise and radiation pollution

- risk management

- environmental management systems

- spatial environmental data management

- facilitating public access to environmental information

- monitoring of the state of the environment

COMPLAINTS HANDLING POLICY

The administration is committed to maintain its responsiveness to the needs and concerns of the clients in order to deliver high quality professional services. Royalty Hotel & Suites follows the guiding principles of effective complaints handling:

  • The Policy is accessible to all interested parties. It is easy to understand and includes details on making and resolving complaints.
  • Receipt of each complaint is acknowledged to the complainant. Complaints will be handled in an efficient and effective manner. Complainants will be kept informed of the progress of their complaint throughout the complaint-handling process.
  • Each complaint is addressed in an equitable, objective and unbiased manner through the complaints-handling process.
  • There will be no charge to the complainant for making a complaint.
  • Personal information concerning the complainant is actively protected from disclosure unless the complainant expressly consents to its disclosure
  • Partners and employees are committed to efficient and fair resolution of complaints. We actively solicit feedback from our clients on a regular basis and acknowledge a client's right to complain.
  • All partners and employees accept responsibility for effective complaints handling.
  • Our complaints handling process will be reviewed periodically, and at least annually, to aim to enhance its efficient delivery of effective outcomes.

Complaints are analyzed for the identification of systemic or recurring problems. If such problems are identified, the firm will consider what actions it may need to take to address these problems. Where appropriate, issues raised in the complaints handling process are reflected in partner and employee performance evaluation.

The above policies dated 01.07.2024 have been approved by the management.

Grace Antoniou

Managing Director